This is entry-level professional social service work in the Department of Health and Senior Services providing protective services and/or coordinating in-home services on behalf of senior and/or disabled adults.
Performs intake screening and processes reports, including hotline calls alleging abuse, neglect, and/or exploitation, complaints regarding facilities and/or providers, and referrals for Medicaid-funded in-home services.
Investigates, as directed, reports of abuse, neglect, and/or exploitation; conducts home visits to observe surroundings and interview reported adults, caregivers, and alleged perpetrators.
Assesses living arrangements, physical capabilities, cognitive abilities, medical requirements, and financial resources to determine level of care required and eligibility for Medicaid-funded in-home services.
Develops protective service plans and provides on-going follow-up and monitoring to reduce risks and increase safety of reported adults.
Recommends legal interventions, such as guardianship, power of attorney, protective services, and/or placement, as necessary to ensure clients’ safety and well-being.
Authorizes, coordinates, and monitors Medicaid-funded in-home services, such as housekeeping, meal preparation, health, and/or personal care to enable senior and/or disabled adults to remain in the least restrictive environment.
Provides information and referrals to local agencies and organizations; coordinates community resources and state services.
Interacts with health care providers, community organizations, law enforcement, and government agencies.
Travels, as needed, to conduct home visits and attend hearings, meetings, and training sessions.
Prepares and maintains progress notes, narrative summaries, reports, and other required case documentation.
Receives close supervision and training until technical aspects of position are learned; as knowledge and skill are gained, receives general supervision in the application of agency rules, regulations, and procedures.
Performs other related work as assigned.
Introductory knowledge of the general provisions, objectives, and philosophy in senior and disability services programs.
Introductory knowledge of current social, economic, and community health problems affecting the service population.
Introductory knowledge of court procedures as they apply to the provision of senior and disability services.
Introductory knowledge of medical terminology and mathematical calculations used in the determination of Medicaid benefits.
Ability to plan and organize time effectively.
Ability to satisfactorily complete an agency training course in adult protective services.
Ability to be trained to conduct protective service investigations, identify risks, assess needs, and develop intervention strategies.
Ability to work effectively with clients, family members, health care providers, community organizations, law enforcement, government agencies, other employees, and the general public.
Ability to exercise judgment in evaluating situations and making decisions.
Ability to interpret and explain laws and regulations.
Ability to communicate effectively and maintain accurate records.
Ability to work in a variety of situations and community environments.
Ability to utilize a variety of databases to obtain and record relevant case information.
Ability to travel as needed to conduct investigations, assessments, attend hearings, meetings, and training sessions.
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
A Bachelor's or higher level degree from an accredited college or university in Social Work, Psychology, Sociology, Gerontology, Nursing, Health Science, Health Care Administration, Human Resources, Political Science, Anthropology, Human Services, Public Administration, Education, Counseling, Criminal Justice, or a closely related field.