Children's Service Worker I

Annual Salary Range:
$29,676.00 – $41,520.00
Twice-a-Month Salary Range:
$1,236.50 – $1,730.00
Class Number: 
Pay Grade: 
Areas of Interest: 
College Graduates; Social Service, Public Welfare & Mental Health
Exam Components: 
Rating of Education & Experience, 100%

This is entry-level professional social service work in the Children's Division of the Department of Social Services providing protective services on behalf of children and families in instances of abuse, neglect, or exploitation.

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Examples of Work

Records initial and ongoing case activity and prepares all required reports.

Refers families and children, when necessary, to other community resources or higher level staff.

Evaluates children's needs and eligibility for social services through personal and collateral interviews.

Assists individuals in utilizing available agency and community resources.

Delivers and/or coordinates protective services involving neglected, abused, or exploited children, foster care, parent services, and/or adoption.

Cooperates with other agencies in serving children and families.

Assists families to attain and maintain their stability through appropriate casework and home management or referral for more skilled counseling treatment.

Provides services which promote healthful child development.

Answers child abuse hotline, takes initial reports, and relays information.

Performs studies of proposed foster and adoptive homes.

Investigates, as directed, reports of neglect, abuse, or exploitation of children.

Serves as the primary case manager when families are served by more than one departmental resource.

Receives referrals from juvenile courts, Family Support Division staff, or other professional or private individuals in the community for protection and care of neglected, abused, or exploited children.

Provides and/or coordinates services to parents, who neglect, abuse, or exploit their children, to help change behavior or methods of child care.

Conducts studies and provides treatment services as ordered by a court or after referral by agency staff.

Evaluates the necessity for and facilitates placement of children from their home into temporary foster care when neglect, abuse, or exploitation situations make this necessary.

Provides and/or coordinates, as directed, supervision and visitation to children in foster, adoptive, relative or family care, or other placements.

Provides consultation to foster parents and casework services to biological parents.

Provides and/or coordinates casework services to parents to assist them in their personal adjustment and planning for their child.

Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues.

Attends court hearings and meetings related to assigned casework.

Maintains liaison with volunteers at the county level in coordinating the operation of a volunteer program.

Performs work under close supervision, from a Children's Service Supervisor or higher level, as part of a training process to develop understanding and skill within the framework of agency rules, regulations, and procedures.

Performs other related work as assigned.

Knowledge, Skills, and Abilities (KSAs)

Introductory knowledge of state and federal laws and regulations pertaining to social service programs.

Introductory knowledge of the principles and methods of social casework.

Introductory knowledge of individual and group behavior.

Introductory knowledge of the principles and methods of interviewing.

Introductory knowledge of the general provisions, objectives, and philosophy in child welfare programs.

Introductory knowledge of current social, economic, and community health problems.

Introductory knowledge of court procedures as they apply to the provision of children's services.

Introductory knowledge of community resources used in the provision of social services.

Introductory knowledge of the cultural and socioeconomic characteristics for the service population.

Ability to plan and organize time effectively.

Ability to work in a variety of situations and all types of community environments.

Ability to satisfactorily complete an agency training course, in the protective service areas, to which the employee is assigned.

Ability to interact with and complete assignments in a manner sensitive to the service population's cultural and socioeconomic characteristics.

Ability to provide protective services to child welfare clients following established rules and procedures.

Ability to work effectively with employees, applicants, recipients, and the general public.

Ability to exercise good judgment in evaluating situations and making decisions.

Ability to interpret laws and regulations.

Ability to communicate effectively.

Special Requirement

Possession of a valid vehicle operator’s license.

Experience and Education

(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

A Bachelor's or higher level degree from an accredited college or university in Social Work/Human Services, Psychology, Sociology, Psychiatric Nursing, Education, Counseling, Marriage and Family Therapy, Family and Child Development, Criminal Justice, Juvenile Justice, or Human Services related fields (e.g., child welfare, mental health, substance abuse, and developmental disabilities).

(Minor Revision 12/1/09)