This is technical work in the administration of the unemployment insurance contributions program for the Missouri Division of Employment Security.
Investigates contribution matters to make administrative determinations regarding an employer’s account; interviews and corresponds with claimants, employers, attorneys, and accountants to obtain information concerning an employer’s liability and wage issues; collects delinquent contributions (taxes), interest, penalties, and wage reports due.
Analyzes information secured and applies correct section(s) of the law to the facts; prepares written administrative determinations to be mailed to all interested parties; makes determinations which include, but are not limited to, complicated issues such as: initial and successor liability excluding joint accounts, lessor/lessee, and common paymaster; investigation of new liability; reportability of workers and wages; application for termination of coverage; closing and inactivation of an employer’s account; and estimation of taxable wages and assessment of contributions, interest, and penalties due.
Audits less complex contribution and wage reports for balancing an employer's account and compliance with the law.
Investigates requests from employers for adjustments to their account; makes adjustments to the employer’s account and experience rating account.
Posts contributions, interest and penalties due, and wages to an employer’s account.
Assists in the processing of deposits and quarterly contribution and wage reports.
Collects past due contributions (taxes), interest, penalties, and reports.
Establishes plans with employers for payment of delinquent contributions; enforces collection through filing of liens, garnishment, execution, and tax intercepts.
Answers telephone and written inquiries regarding unemployment insurance contribution matters.
Attends various training sessions and meetings to remain aware of program procedures and changes.
Studies new and revised Missouri Employment Security Law and Regulations and written procedures, rules, and other program changes contained in manuals to maintain currency of knowledge and information; acquires a working knowledge of court cases that relate to Missouri Employment Security Law.
Prepares documents for appeals cases.
Processes information through mainframe, personal computer, and AS400 data processing platforms.
Receives moderate supervision; however, the employee is expected to exercise independent judgment and initiative within the framework of established state and federal laws and agency policies and procedures.
Performs other related work as assigned.
Introductory knowledge of the complex employer liability provisions of state and federal employment security laws.
Introductory knowledge of laws, procedures, and regulations pertaining to the Employment Security contributions program.
Introductory knowledge of statutes pertaining to the collection of delinquent tax accounts.
Introductory knowledge of interviewing and investigation techniques and procedures required in the processing of employer contribution matters.
Introductory knowledge of general business organization and operations.
Introductory knowledge of bookkeeping/accounting principles and procedures.
Introductory knowledge of current office practices and procedures.
Introductory knowledge of computer and related equipment for data input, retrieval, and word processing.
Ability to communicate effectively with agency staff, claimants, employers, and other persons.
Ability to work quickly and accurately.
Ability to organize and prioritize workload to meet assigned timeframes and adapt to changes in policy, procedures, and work assignments.
Ability to work effectively with co-workers, claimants, employers, and their representatives, such as accountants and attorneys.
Ability to understand complex laws, procedures, and regulations pertaining to the Employment Security contribution program.
Ability to obtain and document essential facts clearly and concisely, evaluate information, and make determinations on the basis of established rules and precedents.
(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)
Two or more years of experience as a Contributions Examiner or Claims Examiner with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.
A Bachelor’s degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: social sciences, Education, or Public or Business Administration.
(Technical experience in the fields of social services, social welfare, education, community organization; business, personnel, or public administration involving public contact, or a closely related field; or clerical experience with the Missouri Division of Employment Security at or above the Senior Office Support Assistant level may substitute on a year-for-year basis for deficiencies in the required college education.)