Senior Claims Supervisor

Print
Annual Salary Range:
$37,176.00 – $52,680.00
Twice-a-Month Salary Range:
$1,549.00 – $2,195.00
Class Number: 
0723
Pay Grade: 
A24
Areas of Interest: 
Business Services
Exam Components: 
Rating of Education & Experience, 100%
Definition

This is senior-level professional supervisory work directing unemployment insurance functions in a Regional Claims Center (RCC), or work of comparable responsibility in the Central Office of the Missouri Division of Employment Security.

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Examples of Work

Supervises, through lower-level claims supervisors, professional and technical staff in the Central Office engaged in benefit charges to employer accounts, adjudicating employer protests, and making adjustments to employer accounts; detection, establishment, or recovery of benefit overpayments and related duties of the benefit payment control program; provides technical and administrative supervision regarding agency policies, federal and state laws, and regulations for the unemployment insurance program.

Provides supervision and direction to lower-level claims supervisors or professional staff in the Central Office in processing unemployment compensation claims involving federal employment, such as Unemployment Compensation for Ex-service Members (UCX) and Unemployment Compensation for Federal Employees (UCFE) claims; combined wage credit claims; and disputes and errors on claims, including overpayments.

Provides technical and administrative supervision, direction, and evaluation, through lower-level claims supervisors, to a large number of professional and technical staff in a RCC, in the processing of regular claims, the examination of contested and fraudulent claims for benefits, and the rendering of administrative determinations regarding the eligibility of claimants to receive benefits; consults periodically with an administrative manager concerning the more complex problems ; discusses the implementation of new procedures and operating methods with a manager or another supervisor and staff involved.

Provides technical and administrative supervision and direction through lower-level claims supervisors in the processing of claims under special unemployment insurance programs, such as shared work or trade assistance.

Provides leadership and technical expertise in the assigned unemployment/program area; answers non-routine questions requiring application of law/statute and/or policy and procedures.

Provides oversight and coordination of statewide/interstate programs.

Resolves discrepancies and disputes with other states when filing unemployment insurance claims, and performs related duties in the role of Interstate Program Coordinator.

Evaluates work performed by lower-level staff for the purpose of obtaining efficiency and uniformity of operation; coordinates various units engaged in claims activities; assigns and provides training for claims personnel; interprets rules and regulations and develops methods and procedures for their application to the claims operation; conducts formal performance appraisals of staff.

Receives general supervision from an administrative manager.

Performs other related work as assigned.

Knowledge, Skills, and Abilities (KSAs)

Comprehensive knowledge of state and federal laws relating to unemployment insurance, and of the rules, regulations, procedures, and interpretations established by the Division with respect to the processing of claims.

Comprehensive knowledge of business and labor practices and problems.

Comprehensive knowledge of current technology as it relates to unemployment insurance programs.

Intermediate knowledge of the principles of personnel, business, and office management as applied to public administration.

Ability to give administrative and technical direction to professional employees engaged in carrying out specific phases of the unemployment insurance program.

Ability to exercise sound judgment in the analysis of facts and in determining conformance with legal restrictions relative to payment of unemployment benefits.

Ability to work effectively with co-workers, employers, claimants, and their representatives, such as accountants and attorneys.

Experience and Education

(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)

One or more years of experience as a Claims Supervisor, Contributions Supervisor, or Unemployment Insurance Auditor II with the Missouri Division of Employment Security; and possession of a high school diploma or proof of high school equivalency.

OR

A Bachelor’s degree from an accredited college or university with a minimum of 15 earned credit hours in one or a combination of the following: social sciences, Education, or Public or Business Administration; and,

Three or more years of professional public contact experience, in one or more of the following fields: business, personnel or public administration; law; vocational counseling; social work; or in a state or federal unemployment insurance program.

(24 earned graduate credit hours from an accredited college or university in the specified areas may substitute for a maximum of one year of the required experience.)

(Additional qualifying experience may substitute on a year-for-year basis for deficiencies in the required college education.)

(Revised 11/1/13)