Senior Office Support Assistant (Keyboarding)

Print
Annual Salary Range:
$24,780.00 – $33,300.00
Twice-a-Month Salary Range:
$1,032.50 – $1,387.50
Class Number: 
0023
Pay Grade: 
A12
Areas of Interest: 
Clerical & Related
Exam Components: 
Written Examination, 50 %; Performance Examination, 50 %
Definition

This is senior-level clerical and keyboard support work involving responsibility for complex clerical functions or processes and/or staff supervision, usually requiring familiarity with specialized terminology and/or various software packages.

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Examples of Work

Maintains, with relative independence, a significant phase or segment of a clerical process or office activity and makes frequent decisions in accordance with agency policies, rules, or procedures.

Types, utilizing a computer keyboard and word processing software, and edits a variety of material, frequently involving technical or specialized terminology; transcribes from dictating equipment.

Plans and assigns the work of staff performing clerical and other support tasks; organizes and coordinates work flow; establishes priorities and deadlines; reviews work for accuracy, timeliness, and conformance with procedures and processes.

Trains employees; mentors and advises staff on work issues; evaluates employees' performance; recommends or implements disciplinary/corrective action; approves and monitors leave.

Maintains fiscal records requiring limited knowledge of governmental accounting methods in accordance with established procedures; codes and records transactions to prescribed accounts.

Supervises and/or participates in the preparation of standardized reports; assists in the preparation of complex ad hoc reports.

Obtains quotations and bids for commodities, equipment, and services; initiates or supervises, within defined limits, the processing of requisitions and purchase orders.

Reviews documents for accuracy, completeness, and compliance.

Composes correspondence involving some interpretation and application of established policies and procedures; maintains correspondence and report files.

Establishes and maintains complex filing systems; prepares and/or oversees the preparation of records for storage and/or archiving.

Prepares and/or supervises the processing of purchase and supply requisitions, personnel and/or payroll records, time and leave records, expense accounts, budget allocations, or other program or agency documents; arranges travel and accommodations; maintains cost and/or inventory records.

Performs, reviews, and verifies complex computations involving the application of rules and regulations.

Enters, updates, and/or retrieves information in automated systems; develops spreadsheets and databases; utilizes various software packages in the performance of duties.

Carries out assigned responsibilities with considerable independence and makes decisions concerning work procedures and processes; however, an administrative supervisor reviews significant departures from established policies or procedures.

Performs other related work as assigned.

Knowledge, Skills, and Abilities (KSAs)

Comprehensive knowledge of office practices, procedures, and equipment.

Comprehensive knowledge of business math computations, grammar, composition, and spelling.

Intermediate knowledge of computer information systems and software.

Introductory knowledge of the principles of office management and supervision.

Skill in the use of a keyboard.

Ability to apply and interpret agency policies and procedures.

Ability to prepare and maintain complex records and reports.

Ability to develop and use coding and filing systems.

Ability to review documents for accuracy and completeness.

Ability to establish and maintain effective working relationships with co-workers and the public.

Ability to make complex computations.

Ability to assign, review and evaluate the work of staff.

Ability to complete assignments accurately within specified timeframes.

Ability to train and mentor staff.

Ability to develop and implement procedures from general instructions.

Experience and Education

(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)

Two or more years of clerical support experience as an Office Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency.

OR

Three or more years of experience in clerical or general office support work; and possession of a high school diploma or proof of high school equivalency.

.

(Training from an accredited vocational or business school in Office Management, Secretarial Science, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours, or 480 clock hours, for one year. )

(Earned credit hours from an accredited college or university may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)

(Revised 11/1/13)